End User License Agreement

Last Updated: October 13, 2025

This End User License Agreement (“Agreement”) is a legal contract between you (“User,” “you,” or “your”) and CommuteCloud, Inc. (“CommuteCloud,” “we,” “our,” or “us”) governing your use of the CommuteCloud mobile application, website, and related services (collectively, the “Platform”).

By creating an account, downloading, or using the Platform, you agree to be bound by this Agreement. If you do not agree, you may not use the Platform.

CommuteCloud grants you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for lawful commuting, ridesharing, or related purposes, subject to this Agreement.

CommuteCloud may require identity verification through third-party “Know Your Customer” (KYC) services.

While verification helps promote safety, it does not guarantee accuracy, safety, or legitimacy of any user.

You acknowledge that:

• Users may still provide false or misleading information; and
• CommuteCloud is not responsible for the conduct, actions, or omissions of any user on or off the Platform.
   

You agree to:

• Use the Platform only for lawful purposes. 
• Follow all local transportation and safety laws.
• Maintain appropriate insurance, registration, and licenses for any vehicle you use.
• Refrain from harassment, discrimination, or unsafe conduct toward others.
• Be solely responsible for your communications and arrangements with other users.
   

CommuteCloud does not own or operate vehicles and does not provide transportation services.

CommuteCloud is a technology platform that connects commuters and drivers.

We are not a transportation carrier, employer, agent, or insurer.

By using the Platform, you acknowledge that:

• You assume all risk arising from interactions or travel facilitated through CommuteCloud. 
• CommuteCloud cannot guarantee user safety, punctuality, or vehicle condition.
• All rides are conducted at your own discretion and risk.

You are responsible for verifying any driver, rider, or trip details before participating.

In an emergency, call 911 or local authorities - CommuteCloud is not an emergency service provider.

You agree to indemnify, defend, and hold harmless CommuteCloud, its affiliates, officers, employees, and licensors from any claims, damages, liabilities, or expenses (including reasonable attorneys’ fees) arising from:

• Your use or misuse of the Platform;
• Your breach of this Agreement or applicable law; or
• Any claim by another user or third party based on your actions or omissions.
   

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
CommuteCloud does not guarantee:

• Continuous or error-free service; 
• Accuracy or reliability of data;
• Safety or performance of rides arranged through the Platform.
   

To the fullest extent permitted by law:

• CommuteCloud shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Platform. 
• CommuteCloud’s total cumulative liability for any claim shall not exceed the amount (if any) you paid to CommuteCloud in the 12 months preceding the claim.
   

Some jurisdictions do not allow these limitations, so they may not apply to you.

a. Agreement to Arbitrate:
Any dispute, claim, or controversy arising out of or relating to this Agreement or your use of the Platform will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

b. No Class Actions:
You and CommuteCloud agree that disputes will be resolved individually, and you may not participate in a class action, class arbitration, or representative proceeding.

c. Exceptions:
Either party may seek relief in small claims court for eligible disputes or injunctive relief in court to protect intellectual property rights.

d. Governing Law:
This Agreement and arbitration shall be governed by the laws of the State of California, without regard to conflict-of-law rules.

e. Opt-Out:
You may opt out of this arbitration clause within 30 days of account creation by sending written notice to hello@commute.cloud.

CommuteCloud may suspend or terminate your account at any time, with or without notice, for violation of this Agreement or for any other reason. Upon termination, your right to use the Platform ceases immediately.

CommuteCloud may update this Agreement from time to time. Continued use of the Platform after such updates constitutes your acceptance of the new terms.

Except where arbitration applies, any dispute shall be filed in the state or federal courts of San Mateo County, California, and you consent to their jurisdiction.

For questions about this Agreement or your rights, contact:
📧 hello@commute.cloud

This Agreement constitutes the entire understanding between you and CommuteCloud regarding your use of the Platform and supersedes prior agreements.